Under normal circumstances, the Genealogy Advisory Service, which is run on behalf of the Archives by an external panel of professional genealogists holding credentials from Accredited Genealogists Ireland (AGI), can be accessed by the personal visitors without charge or appointment during normal NAI hours.
With people advised to stay at home until the Reading Room reopens on 20 April, the NAI has arranged with AGI to provide an email service instead during the period of closure.
This new email service will start tomorrow, Wednesday 1 April, and will operate from 9:30am to 5pm (Irish time) on Mondays to Fridays until 17 April, excluding the long Easter holiday weekend, 9–13 April inclusive. Emails received outside those hours will be dealt with on the next day of service.
You'll find more details about this temporary service, and how to submit a query, on AGI's website, along with the email address you need to make contact.