Thursday, 27 March 2014

FindMyPast transition not going so smoothly
FindMyPast has been rolling out a new search platform and a uniform look-and-feel across its sites in the last couple of months, but it hasn't all been plain sailing. Here's a statement from the Annelies van den Belt, CEO of D C Thompson Family History, the parent company of FindMyPast:

"As you know, we are currently moving all our members across to the new FindMyPast site. We hope you have received our emails detailing the exciting new features on our new site, but I want to also take this opportunity to update you.

The new FindMyPast site is designed to provide you with an improved service. We did a great deal of consultation and research and have now put the technology in place to be able to provide millions more records, a more powerful and accurate search, and a better user experience. We’ve had a lot of positive feedback, but we also acknowledge that there are some fixes still to be made. We recognise that some of the features you rely on most have not transferred smoothly, and we are working hard to resolve those issues as quickly as we can.

I want to thank you for all your valuable insights and your patience. Please do continue to send your feedback to us via our Feedback Forum or by clicking on the light bulb icon on the site. All comments will be recorded and dealt with as quickly as possible.

On behalf of everyone here at FindMyPast, thank you for your expert insights and your continued support."

I'm sure they'll get it sorted in due course.